When you pre-order an item from Lee & Birch it is reserved exclusively for you and the order is placed with the manufacturer/designer. Your card is charged when the order is placed so your item can be put into production. Coupon codes and returns are not applicable on pre-ordered items. However if you need to exchange for a different size and we have stock we would be happy to make an exchange.
Anything with a later ship date is considered a pre order.
Lee & Birch delivers your order as soon as it arrives to our store. Please note that we have no control over when a pre-ordered item arrives, but instead offer estimates. This is due to the designers' production schedules and sometimes an item may arrive several weeks before or after. We have no control over their production schedules or inventory.
Lee & Birch will refund your credit card if we cannot fulfill your pre-order.
Pre-orders cannot be canceled as a special order has been made exclusively for you with the designer which means your item is already in production and it has been paid for. Pre-orders cannot be returned for refund. Instead, store credit will be offered for any returned pre-order items.
Pre-order items are excluded from discount codes and coupons. If an order comes through with a discount code applied to a pre-order, the discount will be removed and your order total will be adjusted.
